FAQ/POLICIES:
Deposits:
If it is your first time at the studio or first time booking an appointment we may ask for a deposit to hold that appointment spot. We ask that the deposit is put down on the same day the appointment was made, a front desk coordinator will reach out to received that deposit from you. It is refundable up to 24 hours before your appointment and goes towards the total cost of your services.
Cancellations/Rescheduling:
For any same-day cancellations/rescheduling 50% of the service will be asked or charged to the card on file.
If an appointment is no-showed, 100% of the service will be charged with the card on file. If there is no card on file we ask that it is paid before booking any future appointment.
We ask this to maintain our technicians livelihood and longevity in the industry.
Please note: if you are more than 5 minutes late for your appointment you may be subject to a 50% rescheduling/cancellation fee, This is to ensure your technician has ample time during your scheduled appointment to provide an excellent service. We appreciate your understanding!
LASH EXTENSIONS FAQ:
What are eyelash extensions?
They are individual or multiple extensions attached to one individual natural lash. Classic lash extensions are one individual lash attached to your natural lash while Volume lashes are from 3-6 individual extensions attached to one lash. Volume lashes give a full fluffy look while classic has more of a natural look.
How long do extensions last?
It depends on the client’s natural growth cycle, use of skin care products, and the overall care given that will influence how long the extensions remain in place. We recommend coming in every 2-4 weeks for a fill-in.
Do extensions damage natural lashes?
When applied properly they are perfectly safe and don’t cause damage to your natural lashes. The extension applied to your lashes will grow out naturally as your own lash begins the shedding process. The eyelash adhesive is formulated to form a solid bond, specifically designed for human lashes.
How should I prepare for my eyelash extension appointment?
Come with clean, makeup-free lashes! We also provide our Endure Lash cloths and Endure Lash wash in our Studio if you need a lash bath! Avoid oil-based makeup remover when cleansing your lashes prior to your appt. Plan to set aside 2-3 hours for your appt. If you have a hard time staying still feel free to bring headphones to listen to music or a podcast!
What precautions can I take to maintain my eyelash extensions?
Follow all the after instructions your technician recommends. Avoid any products with oil, excessive touching/rubbing of your lashes, and excessive amounts of mascara. We also recommend keeping your lash line and extensions clean to avoid build-up of makeup or excessive oil. We recommend using a lash-specific cleanser.
What are the lashes made of and what brand are they?
We use Endure lashes along with Endure & Borboleta adhesive. The lashes are faux mink. They are made up of unique synthetic yarn fibers which make them super soft and light. The extensions are a deep matte black (coming soon in brown/espresso) shades.
Are the products vegan/cruelty-free?
All of our products are 100% cruelty-free and can be considered vegan. We don't do any testing on animals or use any products from animals in any of our products. All the hair in our brushes is synthetic.
Can I use mascara with extensions?
We recommend trying to avoid putting any products directly on the extensions to maintain lash retention. But if you feel you need to we recommend an oil-free mascara such as Grande Cosmetics.
Do you take foreign fills?:
Yes, there is an additional $20 fee and 15 minutes added to your initial fill in with us if it is considered a foreign fill. We consider a foreign fill a fill-in on a set of lashes that weren’t previously done at Endurelash & Brow PROstudios. We want our technicians to have ample amount of time to create the perfect lash style for you and blend our lash extensions with what you currently have, and because of this the timing of the fill may be a little longer.
BODY WAXING FAQ + PREP INSTRUCTIONS
Schedule your waxing services every 4 weeks to reduce the amount of discomfort you may feel. Do not shave, tweeze, or use a depilatory cream.
Hair must be ¼" long, which is approx. 14 days of hair growth. If the hair is too short the wax will not remove the hair. Waxing will be more painless and effective if you wait long enough to wax.
If your hair has at least 3 months of growth, you can trim slightly with scissors. DO NOT USE TRIMMERS. This will cause the hair to be too short and uneven, possibly resulting in having to reschedule your appointment to a later date.
Exfoliate the day before your waxing service (excluding the face), will make your waxing treatment more effective. When exfoliating, use circular movements going up and against the hair growth. Exfoliating will help to reduce and prevent ingrown hairs and make the service more effective. Gloves, dry brush or dry loofah work the best.
Avoid scrubs.
(OPTIONAL)Take Ibuprofen 1 hour before your waxing service to help reduce pain and inflammation. Please consult a physician before taking any new medications.
Do not sunbathe or use a tanning bed 1-2 days prior to your waxing appointment. You will have to reschedule your appointment if you have a sunburn.
Avoid caffeine, as it can make your skin more sensitive pre and post waxing.
Wear clean, loose clothing before and after receiving any body waxing! This helps ensure the freshly waxed skin can breathe.
BROW HENNA FAQ
What is brow henna?:
It is a form of brow tinting that not only tints the hairs but the skin underneath to give a filled-in look! The service also comes with a brow wax.
How long does it last?:
The brow henna lasts on the hairs for 4-6 weeks and stains the skin underneath for 7-12 days.
What is the aftercare?:
We recommend not getting your brows wet for 24 hours after your initial service.
BROW LAMINATION FAQ
What is brow lamination?:
Brow lamination is designed to straighten the brow hair resulting in an instantly full, lifted, and fluffy brow. The process essentially involves straightening eyebrow hairs so that all hairs stand in the desired direction. This treatment includes a brow tint!
Who is brow lamination the best for?
Everyone! Brow lamination will make a thin brow appear fuller and more fluffy.
What is the aftercare?:
We recommend not getting your brows wet for 24 hours after your initial service.
How long does it last?:
It lasts up to 6-8 weeks. Each morning your laminated brows will require styling by brushing them into place.